Diagnostic
Understand the current situation, facts, assumptions, risks and performance signals.
Service delivery model
Diagnostic through Improvement—used as a sequence, or entered at the stage the programme needs now.
Understand the current situation, facts, assumptions, risks and performance signals.
Define the strategy, priorities and decisions required.
Create the operating model, process, governance, dashboard, framework or remediation plan.
Help translate recommendations into practical execution.
Independently assess whether execution is following the intended model and whether risks are controlled.
Use data, trends and lessons learned to strengthen performance over time.
Engagement